ISSN – PRINT:2756-4495 | ONLINE: 2756-4487
Volume 02, Issue 02 – 2022
Oweifie Ebi Justina
Thomas C. Okoisama, DBA, Ph.D
This study examined the relationship between stakeholder relationship management and operational performance of Niger Delta Development Commission’s Contractors in Rivers State. The study followed the cross-sectional research design approach. The accessible population consisted of two hundred and fifteen (215) Niger Delta Development Commission’s Contractors. The accessible population was considered not too large and manageable, hence the adoption of a census technique. Four (4) testable null hypotheses were formulated and analyzed. Pearson’s Product Moment Correlation Coefficient was deployed to analyze the null hypotheses, with the aid of Statistical Package for Social Sciences (v.25) at 0.05 level of significance. The four null hypotheses were rejected and their alternates accepted, indicating a significant positive relationship between the dimensions of stakeholder relationship management (effective communication and collaboration) and the measures of operational performance (timely project completion and project quality). Thus, it was concluded that stakeholder relationship management enhances operational performance of construction contractors. As such, it was recommended that contractors of NDDC construction projects should: ensure all interested stakeholders have access to appropriate information regarding any project they are undertaking; and make it a culture to first and foremost brainstorm with stakeholders to develop solutions regarding certain projects.
Keywords: Stakeholder Relationship Management, Effective Communication, Operational Performance, Timely Project Completion, Project Quality